What Happens at Your Vet Appointment
Here is some information to help you prepare yourself and your pet leading up to your first vet visit.
Get Settled
Once you arrive you will wait in the waiting area and follow any check-in processes that the team suggests while you wait to see the vet.
Meet Your Veterinarian
Once you meet with your vet, they will discuss your pet, their medical history and your concerns with you.
Examination, Diagnosis & Treatment
Your vet will then perform a thorough examination as well provide a diagnosis and treatment options for your pet's specific needs.
Your vet will be sure to explain everything to you in detail and create a chart for your pet which will be used at future visits. This chart contains your pet's health history, their diagnosis as well as any treatment plans.
Our Pet Care Philosophy
We have been serving the community of Sault Ste. Marie for over 60 years. Throughout these years, we have worked to put pets first.
We are passionate about preventative care, wellness exams, and providing comprehensive care to Sault Ste. Marie pets.
FAQs For Our Hospital
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What are the payment options that are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept various methods of payment.
- Are there payment plans available for my pet’s care?
While our pet hospital does not offer financing, we recommend that our clients look into pet care financing through Petcard.
- Do you provide quotes for potential services?
We always aim to be transparent for our clients. We are happy to provide quotes for all services that your pet will be receiving. However, there will be times when unexpected charges occur such as required tests or necessary service changes.
We will always fully explain the quote that we have provided you as well as why each of those services was required.
- Do you require clients to call and book appointments?
Yes, our clinic operates as an appointment-based clinic.
However, we are able to manage emergency care situations during regular business hours, so please contact us.
- What is the cancellation policy at your hospital?
We ask that you please call with plenty of notice if you need to cancel your appointment.
While in certain situations you may be unable to make your appointment or call to cancel and we understand that things happen. But after the first missed appointment there will be repercussions.
- What types of animals do you treat?
Our pet hospital focuses on providing treatment for cats and dogs.
- Where can I purchase my pet's prescription and food?
We offer our online store or in-house pharmacy where you can quickly and easily make all of your purchases for your purchases from prescriptions to special diets.
As part of our online pharmacy service, we are able to provide free home delivery on orders of $200.00 or more.
- What costs should I expect for an emergency visit?
All emergency visits may require an initial deposit. After our team has assessed your pet they will be ab;e to a more thorough cost estimate.
There may be potential extra charges if your pet requires further hospitalization, diagnostics or surgery.